UPS woes..

I'm starting to empathise with Greg Dean's UPS woes (Real Life Comics 29th July 08 -1 August 08).

So my Xbox has RRoD'ed and is meant to get shipped off to somewhere in Germany for fixing. Off I go to UPS' web site to request a pick up which I make for after 9am and before 12, so as I'm not having to take a whole day off work.

Their system turns round and says you'll have to say 1pm in order to get it collected, fair enough, 9 - 1 ok. And so I arrange a 1/2 day off work...

This morning, I'm up at 9am, box all packed and by the door, and start passing the time of day. It should be mentioned that in the flat I currently have NO (real) food (another story about discovering all the eggs had gone off :-( ), but I figure it should be ok, cos I'll be out by lunch time and grab some food.....

Roll on 12:45...still no sign....

13:15...OK best phone work and say I'll need the whole day off (which fortunately I still have enough holidays to cover!)

13:40...OK now it's just taking the piss, Phone UPS, give them my collection request number and say "yes I was expecting it to be collected by 1pm" LIKE I ASKED AND WAS CONFIRMED!!!....and get told (I quote) "You'd expect it to be like that, but it'll be some time during the business day..."

WTF!?!?!?! So why have a "Latest collection time" you freaking eejits!!!